Purchase Options & Subscription Policy

At Bend Pet Express, we want to make feeding your pets as easy as possible. When you sign up for a purchase option (like a subscription or recurring order), you’re in the driver’s seat. Here is everything you need to know about managing, pausing, or canceling your orders.

How it Works

When you purchase a subscription, you will receive repeat deliveries based on the frequency you selected. Your payment method will be charged automatically at the start of each period until you choose to cancel.

How to Cancel

You can cancel or pause your subscription at any time. We don’t believe in "trapping" our customers—if it’s not working for you, you can stop it whenever you like. To cancel:

• Customer Portal: Log in to your account on our website to manage your upcoming deliveries and cancel your subscription directly.

• Email Us: Send a note to our team, and we can handle the cancellation for you.

Cancellation Deadlines

To avoid being charged for your next scheduled delivery, please make sure to cancel at least 24 hours before your next scheduled charge date. Once an order has been processed and is out for delivery, we are unable to cancel that specific shipment.

Changes and Edits

Need to skip a month, change your flavor, or update your delivery address? You can do all of that through your customer portal at any time. If you need a hand making a change to a "special order" item, just reach out to us and we'll help you get it sorted.

Refunds

Cancellations stop future charges, but they do not automatically refund an order that has already been processed or shipped. If you have a question about a refund for a recently processed order, please contact our support team.

Policy Updates

If we ever change our subscription rates or terms, we will notify you via the email address on file at least 10 days before your next charge so you have plenty of time to decide if you'd like to continue.